DMtoLead · E‑commerce-ready Inbox

Answers product questions instantly — using your store data.

Live inventory from Shopify, WooCommerce, Etsy and more keeps every reply accurate without logging into a dashboard.

Test it live on /tree→

  • 3rd‑party integrations

    ·Shopify ·Google Calendar ·Google Sheets ·Zendesk(soon) ·Pipedrive(soon)

  • Channels

    IG · WA · FB · TG · Web

  • In build integrations

    ·Restaurant Booking ·Inventory Tracker ·Appointment Scheduler ·Product Catalog ·Event Ticketing ·Service Booking System

Live queue

14 product threads

Andrea • Shopify

Is 'Runner 2' in stock?

auto-answered

Kenji • WhatsApp

Price for size 10?

suggested

Sarah • Instagram

Any discounts on bulk?

suggested
“Feels like our team—just faster. We closed an $8K order while everyone was asleep.”
Platform preview

Every surface of DMtoLead works together.

Switch between the inbox, store intelligence, calendar + CRM sync, and workflow studio without changing tabs. Each module borrows context from the last one, so nothing feels bolted on.

Unified inbox
12 live threads

Instagram, WhatsApp, Facebook, Telegram, and web chat stream into one calm queue with shared context.

  • Channel-aware tone
  • One tap human handoff
  • Realtime intent tags

Need size 42 in white?

Instagram

Add me to tomorrow's demo

WhatsApp

Ship to Berlin ETA?

Telegram

Context snapshot

Instagram, WhatsApp, Facebook, Telegram, and web chat stream into one calm queue with shared context.

Why it matters

Channel-aware tone keeps responses trustworthy.

WHY TEAMS STAY

Less theatre, more trust.

DMtoLead was built with a restraint-first mindset. No flashing gradients, only measured responses that make your brand feel composed even when inboxes surge.

Tone-matched replies

Human tone, AWS backbone

Each response references your knowledge base, then ships through Lambda functions backed by multi-region SQS queues. The voice feels bespoke even when traffic spikes.

Unified routing

One inbox, many channels

WhatsApp, Instagram, Facebook, Telegram, and website chat stay in a single calm view. Routing rules surface only what needs a human.

Audit-friendly logs

Operational clarity

Every webhook event, AI decision, and handoff is logged with timestamps so security teams can audit flows in seconds.

LIVE RUNBOOKAuditable in real time
  • 0:00

    Webhook hits API Gateway

    Event lands on SQS with dedupe + retry baked in

  • 0:03

    Lambda dispatch

    Conversation context fetched from Mongo + RAG layer

  • 0:09

    Assistant replies + routes

    If high intent, unified inbox notifies the right human

SERVICE WINDOW

24/7

Optional quiet hours ensure we step back when your team prefers manual control.

"Clients describe it as a respectful concierge. It moves fast, but never tries to steal the spotlight."

INFRASTRUCTURE

Born inside AWS, made to plug into whatever your team already runs.

SQS absorbs every spike, Lambdas keep response times predictable, and Mongo keeps workplaces isolated. You can bolt on third-party tools through our webhooks or let us sit quietly behind your existing CRM.

STACK OVERVIEW

  • Queue orchestration

    AWS SQS + EventBridge fan-out per channel

  • Execution layer

    Node 20 Lambdas with warmed connections to Mongo

  • Data layer

    MongoDB Atlas (dev/prod) with workplace isolation

CONNECTOR FABRIC

Users stay in the channels they already love.

Expandable via webhooks

Instagram

Live

WhatsApp Business

Live

Facebook Messenger

Live

Telegram

Live

Shopify

RAG sync

Web Chat

Beta

Feature set

Everything you need to answer, sell, and support.

DMtoLead glues together inboxes, catalogs, calendars, and workflows so teams stay in flow—no extra tabs or brittle integrations.

Instagram, WhatsApp, Facebook, Telegram, Web Chat

Unified Inbox

One calm queue with routing rules, tone controls, and instant handoff when humans need to step in.

  • AI + human co-pilot
  • Intent + sentiment tags
  • Quiet hours

Shopify · WooCommerce · Etsy · Custom

Product Sync

Live stock, price, and variant data is pulled on demand so every reply reflects the storefront right now.

  • Variant-aware replies
  • Low-stock nudges
  • Bundle recommendations

Google Calendar · HubSpot · Zendesk · Pipedrive

Calendar + CRM

Book demos, file tickets, and open deals without leaving the conversation.

  • Hold + confirm slots
  • Ticket transcripts
  • Lead scoring

Blend rules + AI

Workflow Studio

Design flows for VIP routing, cart recovery, concierge takeover, and post-purchase follow-ups.

  • Drag-and-drop logic
  • Channel specific actions
  • A/B testing

Reply time · Conversion · Revenue

Performance Analytics

See how AI conversations translate into pipeline, orders, and saved hours.

  • Channel breakdown
  • Agent vs AI
  • Revenue attribution
Trusted by omnichannel brands

Proof that calm automation still converts.

Commerce teams use DMtoLead to answer faster, capture every buying signal, and keep customer support human-ready.

Conversations handled

2.8M+

across Instagram, WhatsApp, Facebook, Telegram

Meetings booked

6,400

auto placed into Google Calendar

Leads created

12,900

synced to HubSpot, Zendesk, Pipedrive

“DMtoLead turned our DM chaos into a revenue channel. Shopify inventory updates show up in replies instantly.”

Elif A.

Founder, Atelier Lune

“We slept through Black Friday and still scheduled 23 demos. Google Calendar + WhatsApp automation is unreal.”

Marcus R.

Growth Lead, VeloFit

“Zendesk tickets now arrive with transcripts and sentiment, so support just solves instead of digging for info.”

Priya D.

CX Director, UrbanMuse

ShopifyWooCommerceEtsyHubSpotZendeskPipedriveGoogle Calendar

One platform, predictable spend.

Every plan includes the live inbox, real-time product sync, CRM + calendar bridges, and workflow studio. Scale up seats, channels, and AI volume without opening another vendor tab.

Popular with emerging DTC

Starter

For lean teams bringing one storefront live.

$29/month
1 connected storefront
Unified inbox + routing
500 AI assisted replies
Calendar + CRM bridge
Most requested

Growth

For multi-channel teams running commerce + support.

$59/month
Unlimited storefronts
RAG knowledge base
AI + human co-pilot
Workflow Studio + automation
1500 AI assisted replies
Priority routing windows
Includes white-glove migration

Enterprise

For global teams needing custom compliance + SLAs.

Let's talk
Private cloud or VPC
Dedicated TAM + playbooks
24/7 concierge escalation
Multi-workplace hierarchy

Each rollout includes migration support, playbooks for Instagram/WhatsApp/Telegram, and access to our operator community. Need procurement paperwork or custom SLAs? The team handles it in a week.

FAQs from operators

Straight answers before procurement asks.

If you need detailed security, compliance, or integration docs, ping us and we'll send the full packet.

With our pre-built connectors and onboarding playbooks, most teams launch in 10 minutes. We handle the API integrations, knowledge base seeding, and workflow design so your team can focus on testing and training.