Stop Dispatch Chaos. Let Customers Self-Serve.
Customers track deliveries on WhatsApp in real-time. See GPS location, driver details, and delivery window automatically.
See It In Action
How Logistics Companies Are Cutting Support Costs by 90% with AI
Dispatchers Spend 50% of Their Day Answering One Question
A customer's order is out for delivery. They panic. 'Where is it?' They call dispatch. Driver is on the phone with you. You interrupt them to check GPS. Three minutes later: 'Your package will arrive between 2-3 PM.' This happens 100 times per day at most logistics companies. That's 5-6 hours of dispatcher time spent repeating the same information. At $20/hour, that's $100-120 daily lost productivity. DMtoLead eliminates this entirely. Customers text their order number, get live GPS and ETA instantly. No call needed.
Customer Frustration = Poor Reviews = Lost Business
A customer waits all day for a delivery. No tracking info. No visibility. Driver is late. Panic sets in. They call repeatedly. 'Where is my package?' Finally it arrives. But the experience was stressful. They leave a bad review. Next customer sees it and uses a competitor. One good tracking experience prevents this. Research shows that 68% of customers abandon a logistics provider after one bad delivery experience. But 92% stay loyal if they have real-time visibility. DMtoLead tracking increases customer satisfaction by 75%.
Delayed Deliveries + Missed Communication = Rescheduling Nightmares
Driver runs late. You need to notify customers and let them reschedule. Do you call each customer individually? Do you send group SMS? Neither scales. DMtoLead sends an automated message: 'Your delivery is running late. Would you like to reschedule to tomorrow 9-11 AM?' Customer clicks one button. Issue resolved. No back-and-forth. No phone tag. Rescheduling that used to take 15 minutes and multiple touchpoints now takes 30 seconds.
Real Impact: Logistics Firms Report 90% Reduction in Support Calls
Logistics companies using AI tracking report: -90% reduction in 'Where is my package?' calls, +85% reduction in delivery rescheduling issues, +70% improvement in customer satisfaction scores. A company running 500 deliveries/day normally receives 150-200 tracking inquiries. With DMtoLead, that drops to 15-20. One dispatch team can now handle 2-3x more volume. This translates to $40,000-80,000 in annual savings from reduced support costs alone.
Real-Time Order Tracking
Customers enter Order ID and instantly see live GPS location, driver details, and ETA.
Proactive Delivery Notifications
Automated alerts when driver is nearby, package out for delivery, and delivery completed.
Issue Resolution & Rescheduling
Customers reschedule deliveries or report issues directly in chat. Reduces call center volume.
Why Logistics Companies Need DMtoLead
Your dispatch team is drowning in calls. 'Where is my package?' is killing your productivity. But customers need visibility—they're not going away. So give it to them automatically.
For just $49/month, DMtoLead handles customer tracking inquiries 24/7. Your dispatch team handles complex issues instead of answering the same question 100 times daily. One month of reduced support costs pays for a full year of service. Plus, happy customers leave better reviews and reorder more often.
Only $29/month. Cancel anytime.
Start Your Free TrialFrequently Asked Questions
Does it integrate with our delivery system?
Yes, DMtoLead integrates with major delivery management platforms and can connect to custom APIs.
Can customers reschedule deliveries in the chat?
Absolutely. They can reschedule, request a specific time window, or request failed delivery options directly.
Does it work internationally?
Yes, it supports multiple languages and regional delivery systems. Works for domestic and international logistics.